A typical alarm lasts approximately 25 hours, with a range of 15–25 hours depending on circumstances and device settings. Factors that can affect battery life include:
If you have a SecurCloud account, you can access your organization, locate your alarm, and press the "Report" button. Fill in the required details, including a description of the issue along with your name and phone number. We will contact you shortly.
Step 1: Ensure the alarm is turned on
For Twig alarms, press and hold the red arrow button briefly. If the screen lights up, the alarm is on. If the screen does not light up, hold the red arrow button until the screen displays "Twig Neo," then proceed to Step 2. For SRT alarms, press the green lightbulb button located between the F1 and F2 buttons. If the screen lights up, it will display information about GSM and GPS. If the alarm does not react or lights up with "turned off," charge it fully. If the problem persists, restart the alarm by holding the lightbulb button and proceed to Step 2.
Step 2: Walk with the alarm for 10 minutes to ensure it collects a strong GPS signal
Step 3: Contact your alarm center to perform a test. You will find the alarm center’s contact number in the quick guide provided during your order. If unavailable, please contact Securdia Support for assistance.
To access SecurCloud, you will need an account. If you have not received account details, inform your representative, who will contact us to create an account for you. The required information includes your first name, last name, email address, and phone number. This information should be sent to us via email.
We offer alarms for various use cases. When an alarm is activated, it is sent to an alarm center, which takes appropriate actions based on the information you provided during setup.
Our services include: Installing perimeter protection , conducting training on threat prevention and violence management and providing cybersecurity solutions.
Our personal alarms are commonly used by professionals who work with individuals prone to aggressive or threatening behavior, such as in LSS environments. In critical situations, workers can alert the alarm center or their colleagues for immediate assistance.
Alarms can also be configured to send SMS and email alerts to designated contacts when activated. SecurCloud enables custom settings for notifications, such as alerts for low battery, loss of GSM signal, or activation of a ManDown alarm. This ensures critical information is delivered promptly while the alarm center executes its response plan.
Log in to SecurCloud, select your organization, and locate the green “Order” button above the alarm list. Fill out the form as accurately as possible, and a sales manager will contact you shortly. Providing clear and detailed information helps us adjust the alarms to your specific requirements. If you do not have an account, you can contact us via phone or email to place an order.
No, we are a provider of personal alarms. However, we collaborate with multiple alarm centers and can adapt our alarms to integrate with the alarm center that best suits your needs.
Your alarm operates in various ways depending on the model and settings required.
Alarm Button: Press and hold the button until the alarm vibrates to activate it.
Man Down: This feature triggers an alarm if you fall or remain lying down for too long. If you do not stand up before the alarm stops, it will be activated.
Timer Alarm: When activated, the alarm will sound after a preset time. If you do not acknowledge it by pressing the timer button, it will activate.
These features are easy to enable for high-risk tasks and deactivate afterward.When an alarm is activated via the alarm button, ManDown, or timer, the alarm center receives a call and GPS location.If GPS positioning is insufficient, such as in multi-story buildings, our SecurPos service can be used. This allows you to pre-register an address in the system, ensuring accurate details (e.g., floor number, door name) are sent to the alarm center during activation.
We can also configure SMS and email notifications to security coordinators or crisis teams. If you want alarms to alert colleagues in your workgroup, we can set this up to trigger alarms on their devices, displaying messages like “Calle’s alarm, Room 8.” If a colleague leaves and someone new takes their place, contact our support team to update the alarm’s name. For internal alerts without alarm center involvement, we can configure extra buttons on the device to send notifications only to colleagues’ alarms. With GPS functionality, we also offer GeoFence settings via SecurCloud, allowing you to create alarm zones on a map. These zones can trigger SMS and email notifications when an alarm enters or exits the designated area. Contact our sales team to create a solution tailored to your needs.